We are a little disappointed by Eino's comments. It is true from what they informed us that one the first night they saw cockroaches. We also received a message the following day that they had seen just one.
As owners and hosts we were very sorry to hear this had happened. We immediately promised that we would have the apartment fumigated. This has now been undertaken. We have also asked that to in order to be doubly sure, the administrator must coordinate a fumigation of the whole building.
In the several years that we have been renting the apartment, we have not had any previous complaints about insects of any type, and would not wish people to be led to believe that this is a problem with the apartment. In a major Latin American city in the heght of a humid summer, this issues can come up and if they do, our first thought is to solve the problem as soon as possible and compensate any discomfort our guests might have experienced.
Eino decided that he preferred to leave after 2 or 3 days, His principle fear as he explained to us is that there may be scorpions about. He had read and heard stories that there are scorpions in Buenos Aires and in the area. This had nothing to do with the apartment except that Eino felt insecure about it, worried for his children. We understood this completely. In over 10 years living in Buenos Aires I never saw a scorpion, but once again it is possible, being a Latin American country, that these situations can arise. I reiterate that this was not a issue with the apartment but with the city itself.
Given Eino's fears, we had no problem in his leaving after only 3 nights, even though he had booked for 5 months. He thanked us for agreeing to fumigate and solve the problem but felt that he could not wait. We did not charge him his time there as we felt he had not enjoyed the stay and we want our guests to be happy. For this reason we facilitated his departure in every way we could, and we sincerely hope that he has found something that makes him and his family feel at home.
There are now other guests in the apartment. They indicate that they are very happy and we have heard no comments about insects of any type. The situation was quickly dealt with and resolved. We really would like this to be clear for potential future guests.
The reason for our disappointment is not the fact that he commented on his experience. This is what he saw and how he felt and that is fair. We would however have preferred if the general mesage had not given the impression that is something to do with problems of the apartment (it was refurbished just a year ago). It is an old building and that is part of its charm.
Marta and Ian