Hi Catelyn, Thank you for the feedback. We wanted to address some of the concerns noted and our follow up actions.
Concerning the drive way, we do have this maintained on a regular basis during the winter, however, it may be that there is snowfall that happens in between these periods so we will update our future winter renters to be mindful of this.
The Hot Tub, sometimes difficult to ensure that the temperature on arrival is set to be "ready to go", this can be due to outdoor temperature, power outtages, etc. We do include instructions about putting the temperature up upon arrival. We will look at raising the resting temperature during the winter season to try and improve this. Deck similar to the road way in terms of maintenance, we would not supply ice as do not want to damage the wood, we will look at salt or other alternative to be made available for winter rentals.
Pull out couch - Agreed, we have updated our listing to remove this as a sleeping option (we were not aware this was still checked actually) we have 3 beds, clearly posted, 1 Queen, 1 Double and 2 singles (we only advertise 1 single as it is a bunkbed. This does sleep 5, however, agree that the pull out couch is not ideal for sleeping.
Bugs - unfortunately sometimes happens in the winter especially. We have the cottage cleaned and inspected prior to checkin and it is used on a regular basis. Bugs do get in, it is just a part of cottage living.
Thanks again for the feedback, we hope you otherwise enjoyed your stay and will look into the items as noted above. Kind regards, Vanessa Weston