This is clearly a revenge-review due to the fact I refused to reduce the rent as she asked.
Once they arrived, they started to ask for money pretending that there where safety issues, underlining the fact that they had children with them. I know that the apartment is old but I also know that it is not dangerous.
It was pretty clear that our guest only wanted to save some money. Do you know a any mother that would keep her kids in an unsafe place for a full week?
I told her that I did not want her to trade her kids safety with a discount and I proposed her another solution: to leave the apartment and get a full refund.
She answered literally: "The proposed solution, to accept the shortcommings at full fee or to find another place is impracticable, as finding another place will certainly pose a challange ..." What challenge is difficult to say but she ended her messages with: "All in all, that would be worth considering for us at a reduced rent. Considering the whole situation, this might be the best solution for both parties, your company and us, with us staying and living with the shortcommings of the appartment at a reduced fee".
Of course I refused to reduce the rent and this is the review I got.
I think our guest's messages are clear enough.