We are sorry if you did not understood what has been fully declared in the advertiment about the Studio - and that it is only one room with an area of 33 m2. The pictures show it as well. We will try be more clear so that no misunderstandings could be made.
We had a shorter chat-conversation about the bed sofa before you booking, where I informed you that it is a bed sofa but that we have added a wooden board below the mattress and on top an 5 cm extra mattress is placed. Both of high quality.
We are sorry if that did not helped out becasue if you had difficulties to sleep, becasue of back pain. The thing is that is not easy for us to know the sensitivity in your back. Not that it matter for you but, many other clients as like the client just after you, mention the bed sofa is really good so the spectra is obviiously wide, but we sure respect your standpoint and advise that you initially mention you can't sleep in a bed sofa. We would add, in very hard beds either, as that is rather common in many rental palces at Portugal. We use high quality mattresses in all our normal beds as we also judge bed comfort as very important and vital to get good sleep.
About your comments in the bathroom, we can only say that we have mentioned in the advertisment that the bathroom is quite small.
We just hope you have had a good time during the days anyhow.
/ Leif & Vania and Lena