It's unfortunate that Jeffrey didn't read our listing before he booked, since all these things were clearly listed and explained before he booked. We offer a sleek modern listing at a cheaper price than hotels by offering additional cleanings charged separately rather than including the cost for everyone even though most of our guests don't want that service. As Jeffrey mentioned, we offer the standard queen duvet on a queen bed, though we were able to provide additional bedding at an additional charge to cover the costs of providing it and cleaning it. Since we schedule the cleaners in advance, late checkout required some additional compensation for the cleaners who needed to wait there for him to check out.
I'm very sorry Jeffrey wasn't happy, but most of our guests are very pleased with the choices we have made regarding the tradeoff between bundled services and base price. We always want to make every guest happy, so we do offer additional services to the few guests who want them at a small additional fee.