Unique Apartment in Letras-Atocha neighborhood, carefully selected by experts to ensure a wonderful experience. A local concierge will welcome you and guide you throughout your stay to help you in everything you need.
2 yhden hengen vuodetta
Ei juhlia eikä tapahtumia
Sisäänkirjautumisaika on 15:00–21:00
Uloskirjautuminen 11:00 mennessä
The place in general was ok, very well located and cool furniture, but it was too dirty, hairs everywhere and dust.
Vastaus käyttäjältä Be Mate:
Dear Alrak: Thank you so much for your feedback, comments and we are really sorry about the cleaning issue. This isn't something that happen to us, we are really careful about every detail but again, we are really sorry about it. We will be more than happy to have you back soon again. Best wishes, Be Mate Team
RENTER BEWARE: Upon greeting and overview of the apartment, I was asked to write credit card info down - which I thought was odd and hesitated. However, the BeMate form looked legit so I went ahead and wrote the needed info down. However, a day later our card was compromised (and…
Vastaus käyttäjältä Be Mate:
Hi Emily, First of all, we would like to thank you for leaving your review on your stay. We always appreciate all kind of feedback because it helps us improve our performance. We are genuinely sorry if you were bothered by any of the events that you are pointing out, however we would like to make clear something regarding your reservation: - In Madrid, all the guests (in legal apartments) need to be registered daily in the Police website. This is in order to mantain your safety and you will find this policy in any hotel you may go around the world. - We did not charge you anything in your credit card, not before your arrival nor after your check out. All the monetary transactions are made through the Airbnb platform. - We have a 24/7 response system in case anything happens. We offer a telephone number, a (Hidden by Airbnb) number and an email address so our guests can always contact us. Regarding your other comments, we are sorry about the lack of cooking utensiles. So far, we have never had a complaint about it but we will consider your review in order to refournish the kitchen. We would be more than happy to welcome you in the future in any of our apartments and we will make sure you have a perfect stay. We wish you all the best. Best regards :)
Be Mate offers the exclusive City Mate service, a local concierge that will welcome you to the apartment and will assist you before, during and after your stay with everything you may need. From the variety of services you can choose from to live the perfect stay -tranfers, resta…
Kielet: English, Español
Vastausaika: tunnin sisällä
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Liikenimi: BE MATE COMMUNITY ESPAÑA, SA