First of all I would like to point out that dishonest accusations from your review ;
- I was not incredibly difficult about cancelling the booking and refunding your money, I offered to cancel the booking and I also offered to give you a refund of the 6 days you and I agreed on, I contacted Airbnb not you, you demanded and threatened you will write a bad review if you don’t get a full refund after you agreed to stay in the other apartment we booked.
- When you arrived we already informed you that it wasn’t the apartment, I felt really bad and I apologised to you profusely for not informing you before arriving because the plumbing happened the morning you were arriving, you accepted my apologies, then I asked you what you would like to do, wether you want to stay where we booked or you would to look for another option, you told me you will spend the night there and let me know in the evening or the next day if to stay there or look elsewhere for your whole stay, and I told you that works and I will give you 6 day refund. That was what we agreed, then you sent me a message later that evening, you have found another option and have already checked out. Then my manager called you the next morning to arrange the 6 day refund and you told her that you no longer want the 6 day refund, you want your full refund, and if you don’t get it, you threatened to leave a bad review. I called you myself to confirm what you said, then I reminded you of our agreement the previous day, which you denied and threatened me again, and my response to you was I will inform Airbnb on the matter and they will resolve it. I did a full refund for you on Airbnb right before I contacted Airbnb, they cancelled your booking and confirmed your full refund
And the substitute apartment was just 3 mins further away from the apartment you booked and I even offered to pick you to show you the distance but you declined and said it wasn’t necessary
What we did was not deceptive but a mistake from our part which we accepted, apologised to you, you accepted, it has never happened and will never happen again. We all learn from our mistake and my main priority is to make my guests happy and have a memorable stay at my place