Thank you for your feedback, Fraser. However, I must say that your review is very unfair on this occasion. As you can see by my previous reviews, the apartment is kept very clean and is fairly occupied all the time. I don't know how you came to the conclusion that the apartment is located in a “rough” part of Paisley. The location of the property is in a very family friendly area and I can assure you that all the neighbours are lovely. I don't understand why you did not tell me about the hot water or cleanliness issue when I contacted you to ask if everything is ok for you after your check-in was completed? At that time, you said that "everything was perfect" and you were having a great time! I have had guests staying in the apartment after you and no one has complained about the hot water. I believe you must have accidentally switched off the hot water when you were trying to switch on the heather. Again, I will take your feedback on board and speak to my cleaners to improve my service for my guests. However, on this occasion, I must say that your review is far from the truth. It was a pleasure to host you and would welcome you anytime you are back in Paisley. Kindest Regards, Frank.