Dear Wheeler family,
Thank you for your feedback. It gives us the opportunity to make improvements
We have had private email conversation concerning the abovementioned opinion and I asked you to elaborate on some points. I would appreciate it if you would find the time to respond to the mail.
In the email, I explained that we purchased this property last June. We had already booked a 3 week trip to Peru in July, so we were not able to visit the property this summer. I mentioned too that we booked a flight in October and will stay for two weeks to make improvements.
You were the first guests who complained about uncomfortable beds. We will monitor this closely and replace the matrasses when we receive more remarks.
The exterior cushions have been cleaned. The outside porch set will be replaced by the end of August/ beginning of September 2018.
The crockery and cutlery are provided for 6 persons. It can happen that previous guests damaged the crockery (accidents happen) and forgot to mention this.
We have replaced them immediately after receiving your email.
A filthy combination oven should not occur and I offer my apologies for that. Although I expect the guests to leave oven, pans etc clean when they leave, I have instructed the cleaning crew to do an extra check. The turntable has been replaced.
A carpenter has already been instructed to modify the shades.
As you mentioned, most problems are minor problems. Next time, you might consider calling the manager. A number of problems could have been solved within a day.
As agreed, you have sent a message to our manager when you left the airport. Since it’s a 10 to 15 minutes’ drive, our manager knows what time he has to be at the gate to welcome you. Additional info that you were going to do some shopping would have been appreciated. He has been waiting a long time for you at the gate of the resort and finally left, waiting for your next message. Later he went looking for you and found you wandering in the resort.