Dear Candace, Reiki Lovers is deeply sorry for what you have experienced. То that bed was already made an intervention but unfortunately seems that was not enough. Reiki Lovers decided to take it to the trash because is not more recoverable. This was the only bed which faced such trouble, despite the intervention, so I can assure you this was a single case. Hope that returning you the money of your stay as well as washing your clothes, had brought you more comfort from what you had experienced. Once more Reiki Lovers is deeply sorry. Reiki Lovers appreciate if you can be more specific about your evaluation of other topics. We are ready to make your stay more enjoyable. Thank you for your statement.