Teresa I find your attitude unbecoming. You have changed three times check in time forcing us to change our programs and despite our solicitations and our calls to your mobile phone that was busy or unreachable, you have delayed more than two hours and a half in reference to ' last hour indicated by you and you have not deigned to give us communication. We found ourselves forced to call the Airbnb service center and even they with difficulty eventually contacted you. Your review is full of easily verifiable falsities. Obviously yours is a retaliation against us. When you arrived you were rude and you did not apologize for the delay.
In addition you say that you have asked for our help for the transfer from Rome to Florence but this is a falsehood. I remember you that at the time of confirmation of your reservation you are provided with our phone number and the exact address. At that moment you accept the rules of the house, so if you do not want to have other guests with you, you must avoid the rooms. On 4 days of stay you have had 2 with the whole house at your disposal which is wide with many comfortable areas and with a beautiful garden. At the time of your arrival you received a welcome gift made up of various types of biscuits, fruit juices and mineral water that you have obviously appreciated as there is no trace of it. In the kitchen you had coffee, barley, honey sugar and much more for free, but you did not mention it in your review. For your other negative and false comments I refer you to the reviews of other guests but not only to those of your room, which is the best, with the beautiful and large private bathroom, but also other rooms. If you have been wrong you have played with our work that we carry out with commitment and dedication without thinking how much hard work is behind our business and how much a review like yours can influence other future guests. I conclude by saying that Florence is chaotic for the work in progress of the new tram lines and if the buses are late it does not depend on us. On June 30th all this will end because the new tram will start that will stop 250 meters from home and will take to the SMN station in 5 'and will have a frequency of 3'.