The apartment is new the beds have been used a max of 10 times, non of them need changing! With regards to the electric and water, the allowance is instead of us putting meters in on a/c, washing machine etc.. Its so that we can remain environmentally friendly and not wasteful. We have never had a problem or comment about the water pressure, and were not notified by yourselves to let us come and see if there is a problem! On a whole I feel the 3 stars for check in were unfounded as we do a personal check in, give a welcome pack with essentials and all the information you could possibly want or need.. We were available for you to checkin earlier than the 3pm time but you were not ready as were having lunch. We let you check out late without a fee too!! The 3 stars for accuracy, what in the apartment was not as described? We did everything we could to make your stay happy and comfortable.. We even made up the extra room when you told us you needed it!