Guest marked us off on communication when we have documented proof that the guests disregarded all messages checking in with them during their stay.
Guest also received extensive check in and check out instructions that are also well documented.
Room and bathroom were in immaculate condition upon guests arrival. If guest did not feel the cleanliness of the room was adequate then he should have responded to the three messages asking him if everything was as expected and if anything needed to be tended to or addressed.
Guest has expressed anger for being charged a fee for damages he and his girlfriend caused to the space and chose the retaliate in the only way he could, by leaving a negative review.