We truly regret that your accommodation in our house did not satisfice your expectation. We appreciate all critics in order to hence the experience of our hosts. However, we think that your observations are destructives and consequent of your erroneous expectations of the house. As you can read in the description of the advertisement, La Casona de Abajo is consider a high mountain rural house, what it is mean that the house is located on the top of a mountain in a seclude place completely surrounded of nature (we would like that we could get these views in the middle of a city with an normal access but it is impossible). Nevertheless, we do not cheat anyone, there are many photos of the path published in the advertisement. In addition, we would like to highlight that in more than five years that we have been renting the house, all kind of cars (included vans) have arrived without any problem, it is only need to drive with a little care in some points. On the other hand, in the village there are spaces available for cars but not in front of a garage as they told us that you had parked. With reference to cleaning of the house, a team of tree people clean every single room of the house before the arrival of the guest and we have never had complains about it. Again we sincerely regret that your expectations have not been meet but we think that your low grades are unwarranted and result of the resentment of mishaps that are not our responsibility (one of the cars pokes a wheel and another slips).