Hello Nathalie. Thanks for your review. On my announcement is written that check in is possible from 12 to late, and I confirm that. As I told you since the beginning, the day you arrived exceptionally neither me nor my girlfriend nor my father was available to meet you at 12, and we agreed to meet at 15 o’clock, and as sorry, I ask my girlfriend to pick you up by her car from the city center, and take you the the house. I never did this before for any guest, and in all my booked airbnb, any host did this for me. In my last airbnb in Copenaghen I wait for the keys until 18, even if I asked to check in at 13, and no one say sorry. Also, your gps didn’t work so you lost the meeting point and my girfriend worried about looking for you in the street, as you know. Furthermore, usually I can not let luggages in the house if there are other guests inside, so I didn’t know how help you with your suitecases.
About check out time, I report messages I wrote to you:
“Nathalie other guests arrive at 13, the cleaning lady stops working at 12.30, so you can leave luggages until that time.”
And the day after: “good morning Nathalie. Just to say that the cleaning lady will arrive at 10.30, so please you should check out before that time. Thank you very much, have a nice day.”
I don’t know what of disrespectfull I said, I just told you that you can leave luggages until the cleaning lady goes, because after other gusts arrive.
You staid only one night but you give three stars, honesty I think your evaluation is a little bit severe, I didn’t expected it. But it’s ok, I will continue to try to do all my best for this project, like ever. I hope you enjoyed your vacation in Monopoli and Puglia. Kind regards, Sante.