Thank you for your feedback Murat. I am sorry you did not enjoy your stay. I have taken the time to speak with my staff before replying. After conversing with them I feel that between my staff we are all available and wish that you had reported any issues you had, including lack of toilet roll, whilst here so that we had the opportunity to try to resolve them. The area does have mosquitos and although the local council does spray regularly there are still some. We have fitted nets on the windows but if the balcony doors are left open they will come in. The air conditioning unit has been checked and has nothing wrong with it but does work better when the external doors and windows are closed. There are plenty of bins provided so that rubbish is not left to attract ants which the outside rubbish bins are emptied daily. We are a private apartment, not hotel, so we provide linen and towels for internal use and state on our description that we do not supply toiletries. We hope that all of our clients read our description of the facilities including the kitchen and utensils as we feel it is an honest reflection of what we offer and is well priced. My staff and I are on site to offer any additional assistance everyday.