We are really sorry that the Guests did not find the house suitable. We had a very busy summer with many and many guests and we could not double-check the House as much as we would have liked to, in order to provide the apartment of the little maintenance required, which by the way, have already been made. The garden, along with the whole area, suffered deeply because of the draught that hit our country this year. For what concerns the check in time: we ask extra money only for arrivals after 21:00 because we need to give an extra pay to our check in staff. Since we had other guests in the house before them and we needed to clean the house, we proposed the guests a check in time that would have allowed us to prepare the house at its best, our only mistake was to agreed to the guest's demands and allow them into the apartment before that time. We definitely did not ask money to the guests for that. The guests arrived in a bigger number in comparison with the booking, therefore we left some bed linen for the sofa beds. The number of beds according to the booking were of course ready and clean. Windows and doors are easily usable and definitely not almost impossible to close and lock.