This condo is comfortable, updated, third floor, with 1Q, 2 twins and 1 Q sleeper sofa. Located on southern Outer Banks of NC. No smoking, No Pets.
2 yhden hengen vuodetta
Ei sovi lemmikkieläimille
Ei juhlia eikä tapahtumia
Sisäänkirjautuminen milloin tahansa klo 15:00 jälkeen.
Uloskirjautuminen 10:00 mennessä
Itsepalvelusisäänkirjautumisen vaihtoehdot: keypad
This condo was advertised as a "luxury home". It was run down, dirty, mold in the showers and way below the industry standard for luxury. Buyer be ware !!
Vastaus käyttäjältä Phyllis:
Shari ignored three emails I repeatedly sent over several weeks prior to arrival that contained access instructions and the door code. On the day of check-in, she was frustrated that there was a door code and she did not have it. She called me and I provided the access code to her by text. Several hours after check-in, Shari sent a message asking for money to be refunded complaining to that 1. Airbnb had defrauded her by charging her a different rate than the one it advertised, 2. There were no shower heads in the showers (there were), 3. The ceiling fan was dirty (it was not- the white fan blade had a scratch on the edge), and 4. the showers were moldy. I called within the hour with my housekeeper ready to go in and conduct a reclean. I could not reach Shari and left voicemails and emailed Shari 5 times over the next two days before she finally responded, again asking for money. She declined our offer to come in and dust the fan and clean any mold or recaulk any part of the shower caulk that showed mold. She claimed there was no need to come in and clean because she was now vacating the beachhouse. (She did not vacate). Shari did not want us to address the issues; rather she demanded a refund, accusing airbnb of charging her a different rate from the one advertised, and accusing us of not accurately advising of the linen policy. I checked and we note the linen policy in two places on airbnb. She claimed to have photos of the mold, but when I asked her to send those, she refused to share them with us. Once we came in after she checked out, we discovered the ceiling fan was clean (but had a dark edge on a blade that could have looked like dust) and one area in the lower corner of one shower with a spot of mold. We recaulk the showers every season, and have not had any other guests complain about the things Shari found lacking. Upon checkout, she and her guests left the beachhouse in a wreck, left their trash, and left their own excrement in the toilets for us to find. I guess she showed us. I am always disappointed if a guest finds anything lacking at our place, and our policy is to make it right within the hour. I regret Shari did not allow us to do that. It appeared to me that Shari was not really upset about the condition of the place, or she would have allowed us to correct any issues immediately.
Mom to three great kids and a pup. I love to entertain, grow things and read. When not occupied with these endeavors, I practice law and teach a class at Duke Law.
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