I checked with Airbnb and Washer/dryer, internet is NOT included on my listing.
I feel that I bent over backwards to accomodate you in the circumstances of extreme snow; the most in 20 years! Guests coming to the snow should perhaps come prepared with vehicles & clothing appropriate for that type of weather. In the future, I will provide shovels, brooms, and windshield wipers to remove snow. Ive been told that The Chamber of Commerce can provide a list of local snow removal services.
I did spend an entire day facilitating the guests with weather/road conditions info & keeping them informed of my incoming guests possible arrival time. I made my home available to current guests for an additional night, while adjusting the incoming guests since getting out was impossible due to extreme, record snow.
If guests have allergies to carpet, please ask if house is carpeted in advance.
I did pay for a professional cleaning service.